FAQs
How do I place an order?
We accept payments by Credit cards and Debit cards (VISA, MasterCard, American Express, Discover) and PayPal too!
1) Visit us at www.justBabyWear.com, and find the item you'd like to order.
2) Click on the item, and then you'll arrive at it's product page.
3) Select the options you'd like
4) Click on the 'Buy Now' button
5) Simply repeat steps 1-4 above until you've added everything you want to order to your virtual cart.
6) Click on 'Checkout' at the top right corner of the page.
7) Follow the instructions to enter your shipping address, and then your payment details. Do make sure you follow through the whole process by clicking on "Pay now" or "Complete Order" before you close the website. If your order is successful, you will see a page with your Order number and receive an email confirmation.
I’m unable to place my order. What do I do?
If an error message keeps occurring in your check out process, more often than not there is a credit card problem, or a defect with the billing or shipping address you are trying to use. To fix this error, try re-formatting the names and addresses in your billing or shipping information. If the error message keeps re-occurring, please email our Customer Care team at contact@justbabywear.com
How safe is your website?
All payments are processed by PayPal & Shopify Payments, which are very trusted and secure platforms. We do not store or have access to any of your credit or debit card details, or passwords. Payments are 100% screened through and processed by PayPal & Shopify.
Do I have to pay for shipping?
We charge only $5 USD (or equivalent currency) Standard Delivery, and FREE WORLDWIDE DELIVERY on all orders over $50 USD.
(Express shipping is not available at this time)
When will my order be shipped?
Order processing time is between 1-5 business days. Once an order has been processed, it will then be shipped out, and a tracking number will be made available to you if applicable. To provide our customers with the best pricing, and shipping rates we ship our products directly from factory and it usually takes 12-20 days to arrive.
Do you accept returns?
For more information on our return/exchange policy, please visit our 'Returns & Exchanges' page by clicking on 'Returns & Exchanges' at the bottom of any page.
Or click this link: Returns & Exchanges
The tracking number isn’t showing any tracking updates. Where is it?
Tracking updates are only available for certain countries. Please allow time for your parcel to be processed through your national customs department before you can expect tracking updates to appear on your national postal service website. Please contact your local post office for further details if tracking is not available online in your destination country. For any further enquires contact us and we can check on the parcel for you.
It looks like my card was charged twice. Why?
What you may be seeing is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear and you will see one charge for the order you have placed. Please note that your bank may take up to 48 hours to clear the authorization. If you need help speeding up the process you can contact the issuing bank of your credit card.
Please only click the ‘Place Order’ button once during checkout to avoid duplicate orders being placed.
Don't see your question listed here? No worries! Simply drop us an email at contact@justbabywear.com and we'll do our best to get back to you as soon as we can!